Q: How can I become a Kinex distributor?

A: Send an e-mail including your name and desired distributor territory to: distribute_kinex@kinexmedical.com. Please visit our Distributor Opportunities page for more information.

Q: What is CPM?

A: CPM is Continuous Passive Motion. The CPM machine moves your affected joint through its natural range of motion. This motion reduces the occurrence of scar tissue formation and helps to reduce pain.

Q: How often should I use my CPM?

A: Your schedule for using your CPM varies depending upon physician’s order.

Q: What should I do when I am finished with my rental equipment?

A: It is your responsibility to call Kinex Medical the day you stop using the equipment. Billing will stop immediately upon receipt of this call. Please call 1-800-845-6364, ext. 72999 — and be sure to leave your name, telephone number including area code, your account number listed at the top of your follow up letter, along with the date you are calling.

Q: Will my insurance company pay for my rental equipment?

A: Each insurance plan has different reimbursement guidelines for coverage for our equipment. At Kinex we gather your insurance information prior to your use and we attempt to get a “commitment” from your insurance carrier. It is important that you also attempt to contact your insurance carrier regarding coverage, because you are ultimately responsible for payment.

Q: What if my insurance company doesn’t pay for the medical device prescribed for me by my doctor?

A: Upon receiving a copy of your current contract/policy, we can determine exactly what benefits are available that may obligate your insurance company to pay the claim.

Q: What if I was involved in a personal injury and have an attorney?

A: Upon receiving the attorney’s information, we can have a lien form signed by the patient and by the attorney, and accept a lien as payment. Which means we get paid out of the possible settlement.

Q: What if I was involved in a Workers’ Compensation Claim?

A: If you were involved in a Workers’ Compensation injury that was filed and accepted by your employer, then the insurance carrier for your employer will pay for everything.

Q: Do I have to pay if my insurance does not cover the prescribed items?

A: Unfortunately, you do. All amounts are due from the patients. Payment arrangements can be made upon credit approval.

For more information about Kinex Medical Company, e-mail us at
information@kinexmedical.com